Returns & Refunds

We want you to feel confident ordering from BLOVARA. If an item is not right for you, you may request a return within 30 days of receiving your order.

Return eligibility

To qualify for a return, the item must be unworn, unused and unwashed, with all original tags attached and returned in its original packaging. You will also need your order number or other proof of purchase.

For hygiene reasons, underwear, swimwear with the hygiene seal removed and pierced jewellery cannot be returned. Gift cards and items clearly marked as final sale are also non-returnable. This does not affect your rights if an item is faulty, damaged or incorrect.

How to request a return

Email support@blovara.com with your order number and the item you wish to return. Please wait for our return instructions before sending anything back. Returns sent without approval may be delayed or refused.

Customers are responsible for return shipping costs unless the item arrived damaged, faulty or incorrect. Original delivery charges, where applicable, are non-refundable. We recommend using a tracked return service because BLOVARA cannot be responsible for returns lost in transit.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us as soon as possible and include your order number and clear photographs. We will review the issue and arrange an appropriate replacement or refund at no additional return cost to you.

Refunds

Once your return is received and inspected, we will email you with the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to display the funds in your account.

Exchanges

We do not process direct exchanges. The quickest option is to return the original item and place a new order for the preferred size, colour or style once your return has been approved.

Order changes and cancellations

Contact us immediately if you need to change or cancel an order. We will try to help, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

European Union and United Kingdom rights

If your order is delivered to the European Union or United Kingdom, applicable consumer cancellation rights remain available to you. These legal rights are separate from and are not reduced by our 30-day return policy.

Questions

For return or refund assistance, email support@blovara.com. We aim to reply within 24 hours on business days.